Search Our FAQ
Need help with an item not purchased on newbalance.com? Click here.
Mon - Fri 9AM - 8PM (EST)
Sat 9AM - 1PM (EST)
Get help and support or provide feedback:
The Email service is available from Monday to Friday from 9:00 to 20:00.
You can reach us at: 800 596342
Mon - Fri 9 AM - 8PM (EST)
Closed Sat & Sun
Non Web Orders
For items purchased from our stores or a retailer, kindly contact the point of purchase directly.
Sponsorship and charity requests
At this time we’re unable to consider any sponsorship requests. You’ll find more information on the ways that we’re working to make a positive difference in the world over on NB Gives Back.